Terms of Service

1. Acceptance of Terms

Welcome to EPass Africa ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our educational platform, website, mobile applications, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

EPass Africa is a comprehensive educational technology platform designed to revolutionize exam preparation for Nigerian students. Our platform serves as a digital learning ecosystem that combines cutting-edge technology with proven educational methodologies to help students excel in their academic pursuits.

Practice Examination Questions: We provide extensive collections of practice questions for major Nigerian examinations including WAEC (West African Examinations Council), NECO (National Examinations Council), UTME (Unified Tertiary Matriculation Examination), and PUTME (Post-UTME). Our question banks are regularly updated to reflect the latest examination patterns and syllabi, ensuring students have access to the most current and relevant practice materials.

AI-Powered Question Solving Tools: Our advanced artificial intelligence system provides intelligent question-solving assistance, offering step-by-step explanations, alternative solution methods, and personalized learning recommendations. This AI technology adapts to each student's learning style and pace, providing targeted support where it's needed most.

Mock Examination Simulations: We offer realistic computer-based test (CBT) simulations that replicate the actual examination environment. These simulations help students become familiar with the examination format, time constraints, and question types, reducing anxiety and improving performance on the actual exam day.

Progress Tracking and Performance Analytics: Our comprehensive analytics system monitors student progress across different subjects and topics, providing detailed insights into strengths, weaknesses, and areas for improvement. Students receive personalized reports and recommendations to optimize their study strategies and maximize their learning outcomes.

Educational Content and Study Materials: Beyond practice questions, we provide supplementary educational content including study guides, topic explanations, video tutorials, and interactive learning modules. This content is designed to complement the practice questions and provide a holistic learning experience.

Interactive Learning Features: Our platform includes various interactive features such as discussion forums, peer learning groups, study schedules, and gamification elements that make learning engaging and motivating. These features foster a collaborative learning environment and help students stay motivated throughout their exam preparation journey.

3. User Accounts and Registration

3.1 Account Creation

To access the full range of features and services offered by EPass Africa, you must create a user account. Account creation is a straightforward process that requires you to provide certain personal information to establish your identity and enable us to deliver personalized educational services.

Information Accuracy: When creating your account, you must provide accurate, current, and complete information about yourself. This includes your full name, email address, phone number, date of birth, and educational institution. Providing false or misleading information may result in account suspension or termination, as it undermines the integrity of our educational platform and may affect other users' experiences.

Account Maintenance: You are responsible for maintaining and updating your account information to ensure it remains accurate and current. This includes updating your contact information if it changes, modifying your educational preferences, and keeping your profile information up to date. We may periodically request verification of your information to maintain account security and service quality.

Password Security: You must keep your account password secure and confidential. This means choosing a strong, unique password that you do not share with others, and changing it regularly. You are responsible for all activities that occur under your account, whether authorized by you or not. If you suspect that your account has been compromised, you must notify us immediately so we can take appropriate security measures.

Account Responsibility: You accept full responsibility for all activities that occur under your account, including any content you post, questions you answer, or interactions you have with other users. This responsibility extends to ensuring that your use of the account complies with these Terms of Service and all applicable laws and regulations.

3.2 Age Requirements

Our platform is designed to serve students of various ages, but we have specific age requirements to ensure compliance with applicable laws and to protect younger users. You must be at least 13 years old to create an account and use our Service independently.

Parental Consent for Minors: Users under 18 years of age must have parental or guardian consent to use our Service. This consent must be verifiable and may require additional documentation or verification steps. Parents and guardians are responsible for monitoring their child's use of our platform and ensuring compliance with these Terms of Service.

Age Verification: We may require verification of your age and, where applicable, parental consent through various means including identity documents, school records, or other appropriate verification methods. This verification helps us ensure compliance with applicable laws and provides appropriate protections for younger users.

Special Protections for Minors: Users under 18 receive additional protections and limitations on our platform, including restricted access to certain features, enhanced privacy protections, and additional monitoring to ensure a safe and appropriate learning environment.

4. Acceptable Use Policy

Our Acceptable Use Policy establishes the guidelines for how you may use our Service. These guidelines are designed to ensure a safe, productive, and respectful learning environment for all users while protecting the integrity of our platform and the rights of all participants.

4.1 Permitted Uses

Personal Educational Purposes: You may use our Service for your personal educational development, including studying for examinations, improving your academic performance, and enhancing your knowledge in various subjects. This includes accessing practice questions, using our AI-powered tools, participating in mock examinations, and engaging with our educational content.

Legitimate Academic Study and Preparation: Our platform is designed to support legitimate academic study and exam preparation activities. This includes using our resources to prepare for WAEC, NECO, UTME, PUTME, and other recognized examinations. You may use our platform to supplement your formal education and enhance your learning outcomes.

Accessing Authorized Content and Features: You may access and use all content and features that are made available to you based on your subscription level and account status. This includes practice questions, study materials, progress tracking tools, and other educational resources that are part of our Service.

4.2 Prohibited Uses

To maintain the integrity of our platform and ensure a positive experience for all users, certain activities are strictly prohibited. Violation of these prohibitions may result in immediate account suspension or termination.

Legal Compliance: You must not use our Service in any way that violates applicable laws, regulations, or legal requirements. This includes activities that are illegal in your jurisdiction or that could subject us to legal liability. You are responsible for ensuring that your use of our Service complies with all applicable laws.

Intellectual Property Protection: You must not infringe on intellectual property rights, including copyrights, trademarks, patents, or trade secrets. This includes copying, distributing, or modifying our content without authorization, or using our Service to infringe on the intellectual property rights of others.

System Security: You must not attempt to gain unauthorized access to our systems, networks, or other users' accounts. This includes hacking, phishing, or any other attempts to circumvent our security measures. You must not use automated tools, bots, or scripts to access our Service without our explicit permission.

Account Security: You must not share your account credentials with others or allow others to use your account. Each user must have their own account, and account sharing undermines our ability to provide personalized services and maintain platform security.

Content Distribution: You must not distribute, resell, or otherwise commercialize our content without our explicit written permission. Our educational materials are provided for personal use only, and unauthorized distribution violates our intellectual property rights and may harm other users' access to our services.

Fraudulent Activities: You must not engage in any fraudulent or deceptive practices, including providing false information, manipulating our systems, or attempting to gain unauthorized benefits. This includes activities such as creating fake accounts, manipulating performance metrics, or attempting to circumvent payment systems.

Harmful Content: You must not upload, post, or transmit any malicious code, harmful content, or materials that could damage our systems or harm other users. This includes viruses, malware, or other malicious software, as well as content that is offensive, inappropriate, or harmful to others.

User Safety: You must not harass, abuse, threaten, or harm other users in any way. This includes bullying, intimidation, or any form of inappropriate behavior that creates an unsafe or uncomfortable environment for other users.

Platform Integrity: You must not interfere with the proper functioning of our Service, including attempting to overload our systems, disrupt our operations, or interfere with other users' ability to access and use our platform.

5. Subscription and Payment Terms

Our subscription and payment terms are designed to provide flexible access to our educational services while ensuring fair and transparent pricing. We offer multiple subscription options to accommodate different learning needs and budgets.

5.1 Pricing Plans

Pay-as-you-go Plan: Our flexible pay-as-you-go option allows you to purchase access to specific examinations at ₦150 per exam unlocked. This plan is ideal for students who want to focus on specific examinations or who prefer to pay only for what they use. Once you purchase access to an exam, you retain that access permanently, allowing you to practice and review questions at your own pace.

Annual Elite Plan: Our comprehensive annual plan provides unlimited access to all examinations and features for ₦6,000 per year. This plan offers the best value for students who plan to use our platform extensively and want access to all available content, including WAEC, NECO, UTME, and PUTME questions, as well as premium features like AI-powered question solving and advanced analytics.

5.2 Payment Terms

Payment Processing: All payments are processed through secure, industry-standard third-party payment processors that comply with PCI DSS requirements. We do not store your complete payment card information on our servers, ensuring maximum security for your financial data.

Authorization and Billing: By subscribing to our Service, you authorize us to charge your designated payment method for applicable fees. This authorization remains in effect until you cancel your subscription or change your payment method. You are responsible for ensuring that your payment method has sufficient funds and is valid.

Non-Refundable Fees: All fees are generally non-refundable unless otherwise stated in these Terms or required by applicable law. This policy reflects the nature of digital content and services, where access is provided immediately upon payment and cannot be "returned" in the traditional sense.

Pricing Changes: We reserve the right to change our pricing with 30 days' advance notice. We will notify you of any price changes through email or prominent notice on our platform. Price changes will not affect your current subscription period, but will apply to renewals and new subscriptions.

Payment Failures: If a payment fails due to insufficient funds, expired payment method, or other reasons, we may suspend your access to premium features until payment is successfully processed. We will attempt to notify you of payment failures and provide opportunities to update your payment information.

5.3 Refund Policy

General Policy: Refunds are generally not provided for digital content and services, as access is granted immediately upon payment and the content cannot be "returned." This policy is consistent with industry standards for digital educational platforms and reflects the immediate value provided upon subscription.

Exceptional Circumstances: We may consider refunds in exceptional circumstances at our sole discretion, such as technical issues that prevent access to our Service, billing errors on our part, or other situations where we determine that a refund is appropriate. Each refund request is evaluated on a case-by-case basis.

Refund Process: If you believe you are entitled to a refund, please contact our customer support team at hello@epass.africa with a detailed explanation of your circumstances. We will review your request and respond within a reasonable timeframe.

Chargeback Policy: If you initiate a chargeback or dispute with your payment provider without first contacting us, we may suspend your account and take appropriate action to recover the disputed amount. We encourage you to contact us directly to resolve any payment issues before initiating a chargeback.

6. Intellectual Property Rights

Intellectual property rights are fundamental to our platform and the educational content we provide. This section outlines the ownership and usage rights for all content on our platform, ensuring clarity about what belongs to whom and how content may be used.

6.1 Our Content

Platform Ownership: The EPass Africa Service, including its original content, features, functionality, design, and underlying technology, is owned by EPass Africa and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes our website, mobile applications, software, algorithms, databases, and all educational content we create.

Educational Content: All practice questions, study materials, explanations, tutorials, and other educational content created by EPass Africa are our proprietary intellectual property. This content is the result of significant investment in research, development, and educational expertise, and is protected by copyright and other intellectual property laws.

Technology and Algorithms: Our AI-powered question solving tools, analytics systems, and other technological innovations are proprietary to EPass Africa. These systems represent valuable intellectual property that we have developed to enhance the educational experience and are protected by patents, trade secrets, and other intellectual property protections.

Brand and Trademarks: The EPass Africa name, logo, and other brand elements are trademarks owned by EPass Africa. These trademarks are protected by law and may not be used without our explicit written permission.

6.2 User Content

User Ownership: You retain ownership of any content you create, upload, or contribute to our platform, including comments, feedback, study notes, and other user-generated content. We respect your intellectual property rights and do not claim ownership of your original content.

License to EPass Africa: By using our Service and contributing content, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, display, and distribute your content for the purpose of providing and improving our Service. This license allows us to incorporate your feedback into our platform, respond to your inquiries, and enhance our services based on user input.

Content Moderation: We reserve the right to review, moderate, and remove user content that violates these Terms of Service or is otherwise inappropriate. This includes content that is offensive, harmful, infringing, or violates applicable laws or regulations.

User Responsibility: You are responsible for ensuring that any content you contribute does not infringe on the intellectual property rights of others. You must not upload or share content that you do not have the right to use, including copyrighted materials, trademarks, or other proprietary content belonging to third parties.

6.3 Third-Party Content

Licensed Content: Our Service may include content from third parties, including educational materials, reference materials, and other resources. Such content is used under appropriate licenses and permissions, and we respect the intellectual property rights of all third-party content providers.

Attribution and Credits: Where required by license terms or applicable law, we provide appropriate attribution and credits for third-party content. We maintain records of all third-party content licenses and ensure compliance with their terms.

Content Partnerships: We may partner with educational institutions, content creators, and other organizations to provide additional educational resources. These partnerships are governed by appropriate agreements that respect the intellectual property rights of all parties involved.

User Responsibility for Third-Party Content: Users are responsible for respecting the intellectual property rights of third-party content and must not use such content in ways that violate the applicable license terms or intellectual property rights.

7. Privacy and Data Protection

Your privacy and the protection of your personal information are fundamental to our commitment to providing a safe and trustworthy educational platform. We understand that students and their families entrust us with sensitive personal and academic information, and we take this responsibility seriously.

Privacy Policy Integration: Our collection, use, storage, and protection of personal information is comprehensively governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. The Privacy Policy provides detailed information about what data we collect, how we use it, who we share it with, and how we protect it.

Data Protection Compliance: We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Nigerian Data Protection Regulation (NDPR). Our privacy practices are designed to meet or exceed the requirements of these and other applicable privacy laws.

Educational Data Protection: As an educational platform, we handle sensitive academic information including test scores, study progress, and learning patterns. We implement additional safeguards to protect this educational data and ensure it is used only for legitimate educational purposes and to improve our services.

Children's Privacy: We have special protections in place for users under 18, including enhanced privacy controls, parental consent requirements, and limited data collection. Our practices comply with children's privacy laws such as COPPA and other applicable regulations.

Data Security: We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, regular security assessments, and staff training on data protection practices.

Your Privacy Rights: You have various rights regarding your personal information, including the right to access, correct, delete, and restrict the processing of your data. You also have the right to data portability and to object to certain types of processing. These rights are detailed in our Privacy Policy.

Privacy by Design: We implement privacy by design principles, meaning that privacy considerations are integrated into all aspects of our platform development and operations. We regularly review and update our privacy practices to ensure they remain current and effective.

Privacy Updates: We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes and provide you with the opportunity to review and understand the updated policy.

8. Service Availability and Modifications

We are committed to providing reliable and consistent access to our educational platform, but we must balance this commitment with the need to maintain, update, and improve our services. This section outlines our policies regarding service availability and modifications.

8.1 Service Availability

Availability Commitment: We strive to maintain high service availability and work diligently to minimize downtime and disruptions. However, we cannot guarantee uninterrupted access to our Service, as various factors beyond our control may affect availability.

Scheduled Maintenance: We may perform scheduled maintenance to improve our platform, add new features, or address security concerns. During scheduled maintenance, we will provide advance notice when possible and aim to minimize disruption to your learning activities. We typically schedule maintenance during off-peak hours to reduce impact on users.

Technical Issues: Despite our best efforts, technical issues may occasionally occur that affect service availability. These may include server problems, network issues, software bugs, or other technical difficulties. We work quickly to resolve such issues and restore full service as soon as possible.

Force Majeure Events: We may experience service disruptions due to events beyond our reasonable control, including natural disasters, cyber attacks, government actions, or other force majeure events. While we take measures to protect against such events, we cannot guarantee immunity from their effects.

8.2 Service Modifications

Continuous Improvement: We continuously work to improve our Service by adding new features, enhancing existing functionality, and addressing user feedback. These improvements may result in changes to the user interface, feature availability, or platform functionality.

Feature Updates: We may add, modify, or remove features from our Service based on user needs, technological advances, or business considerations. When we make significant changes to features you use, we will provide reasonable notice and guidance on how the changes may affect your experience.

Service Suspension: We reserve the right to temporarily suspend access to our Service or specific features when necessary for maintenance, security updates, or to address technical issues. We will restore service as quickly as possible and provide updates on the status of any ongoing issues.

Service Discontinuation: In rare circumstances, we may discontinue certain features or parts of our Service. If we plan to discontinue a feature that significantly affects your use of our platform, we will provide advance notice and, where possible, offer alternative solutions or migration assistance.

No Liability for Modifications: We are not liable for any inconvenience, loss, or damage that may result from service modifications, suspensions, or discontinuations. However, we are committed to minimizing any negative impact on your educational experience and will work to provide suitable alternatives when possible.

9. Disclaimers and Limitations of Liability

This section outlines important limitations and disclaimers regarding our Service. These provisions are designed to clarify the scope of our responsibilities and help you understand the risks associated with using our educational platform.

9.1 Service Disclaimers

No Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. This means we do not guarantee that our Service will be error-free, uninterrupted, or meet your specific requirements.

Third-Party Content: We do not warrant the accuracy, completeness, or reliability of any third-party content, links, or services that may be accessible through our platform. We are not responsible for the content, privacy practices, or terms of service of third-party websites or services.

Technical Limitations: We do not guarantee that our Service will be compatible with all devices, browsers, or operating systems. You are responsible for ensuring that your device and software are compatible with our platform requirements.

9.2 Educational Disclaimers

Educational Outcomes: While we strive to provide accurate and up-to-date educational content, we do not guarantee that our materials will result in improved exam performance or specific outcomes. Educational success depends on many factors beyond our control, including individual effort, learning style, and external circumstances.

Content Accuracy: We make every effort to ensure the accuracy of our educational content, but we cannot guarantee that all information is completely accurate, current, or comprehensive. Educational standards and examination formats may change, and we may not always have the most recent updates immediately available.

Individual Results: Your educational progress and exam performance depend on your individual effort, study habits, and learning abilities. We provide tools and resources to support your learning, but we cannot guarantee specific results or outcomes.

Examination Changes: Examination boards may change their formats, syllabi, or requirements without notice. While we strive to keep our content current, we cannot guarantee that our materials will always reflect the most recent examination changes.

9.3 Limitation of Liability

General Limitation: TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPASS AFRICA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

Direct Damages: Our total liability for any direct damages arising from your use of our Service shall not exceed the amount you have paid us in the twelve months preceding the event giving rise to the claim, or one hundred dollars (₦100), whichever is greater.

Educational Damages: We are not liable for any educational outcomes, exam results, or academic consequences that may result from your use of our Service. This includes poor exam performance, missed opportunities, or any other educational setbacks.

Third-Party Actions: We are not liable for any damages resulting from the actions of third parties, including other users, service providers, or external websites that may be linked to or integrated with our platform.

Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

10. Indemnification

This section outlines your responsibility to protect EPass Africa from certain types of claims and legal actions that may arise from your use of our Service. Indemnification is a legal concept that requires you to compensate us for certain losses or expenses we may incur.

Your Indemnification Obligation: You agree to indemnify and hold harmless EPass Africa, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Service or violation of these Terms.

Scope of Indemnification: This indemnification obligation covers claims arising from your use of our Service, including but not limited to claims related to your content, your violation of these Terms, your violation of applicable laws, or your infringement of third-party rights. This includes claims made by other users, third parties, or governmental authorities.

Defense and Settlement: We have the right to control the defense of any claim covered by this indemnification provision, including the right to choose legal counsel and settle claims as we deem appropriate. You agree to cooperate with us in the defense of any such claims and to provide us with all reasonable assistance and information we may request.

Limitations: This indemnification obligation does not apply to claims arising solely from our own negligence, willful misconduct, or violation of applicable law. We will not seek indemnification for damages that are the direct result of our own actions or omissions.

Notice Requirements: If you become aware of any claim that may be covered by this indemnification provision, you must notify us promptly in writing. Failure to provide timely notice may limit our ability to defend against the claim and may affect your indemnification obligations.

Survival: This indemnification obligation will survive the termination of these Terms and your use of our Service, continuing to apply to claims that arise from events that occurred while you were using our Service.

11. Termination

This section outlines the circumstances under which your account or access to our Service may be terminated, either by you or by us, and the consequences of such termination.

11.1 Termination by You

Voluntary Termination: You may terminate your account at any time by contacting us at hello@epass.africa or using account deletion features available in the Service. We will process your termination request promptly and confirm the closure of your account.

Subscription Cancellation: If you have an active subscription, you may cancel it at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period, and you will retain access to premium features until that time.

Data Export: Before terminating your account, you may request a copy of your data for your records. We will provide this data in a standard format within a reasonable timeframe after your request.

11.2 Termination by Us

Immediate Termination: We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. This includes violations of our Acceptable Use Policy, fraudulent activities, or other serious misconduct.

Notice and Opportunity to Cure: For less serious violations, we may provide notice and an opportunity to cure the violation before terminating your account. However, we reserve the right to terminate immediately for serious violations or repeated violations.

Service Discontinuation: We may terminate your access to our Service if we discontinue the Service or specific features. In such cases, we will provide reasonable advance notice and, where possible, offer alternative solutions or migration assistance.

Non-Payment: We may suspend or terminate your account for non-payment of fees, after providing notice and opportunity to resolve the payment issue.

11.3 Effect of Termination

Immediate Cessation: Upon termination, your right to use the Service ceases immediately. You will no longer have access to your account, premium features, or any content associated with your account.

Data Deletion: We may delete your account and associated data, including your profile information, study progress, and user-generated content. However, some information may be retained as required by law, for legitimate business purposes, or to resolve disputes.

Subscription Fees: Termination does not entitle you to a refund of any fees already paid, except as required by applicable law or as specified in our refund policy.

Surviving Provisions: Certain provisions of these Terms will survive termination, including intellectual property rights, indemnification obligations, limitations of liability, and dispute resolution provisions.

Reactivation: In some cases, we may allow you to reactivate your account after termination, subject to our approval and any applicable fees or conditions.

12. Governing Law and Dispute Resolution

This section establishes the legal framework for resolving any disputes that may arise between you and EPass Africa regarding these Terms or your use of our Service. We believe in fair and efficient dispute resolution processes.

12.1 Governing Law

Applicable Law: These Terms shall be governed by and construed in accordance with the laws of Nigeria, without regard to conflict of law principles. This means that Nigerian law will apply to the interpretation and enforcement of these Terms, regardless of where you are located or where you access our Service.

Jurisdiction: Any legal proceedings related to these Terms or our Service will be subject to the jurisdiction of the courts of Nigeria. This provides a consistent legal framework for resolving disputes and ensures that all users are subject to the same legal standards.

International Users: Even if you are located outside Nigeria, these Terms are governed by Nigerian law. This ensures consistency in our legal relationships with all users and provides a clear framework for dispute resolution.

12.2 Dispute Resolution

Arbitration Agreement: Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the Nigerian Arbitration and Conciliation Act. Arbitration is a private, efficient alternative to court proceedings that allows disputes to be resolved more quickly and cost-effectively.

Arbitration Process: Arbitration will be conducted by a single arbitrator appointed in accordance with the Nigerian Arbitration and Conciliation Act. The arbitrator will have expertise in the subject matter of the dispute and will conduct the arbitration in English. The arbitration will be held in Nigeria unless otherwise agreed by both parties.

Arbitration Benefits: Arbitration offers several advantages over traditional court proceedings, including faster resolution, lower costs, privacy, and the ability to choose an arbitrator with relevant expertise. The arbitrator's decision will be final and binding on both parties.

Exceptions to Arbitration: Certain types of disputes may not be subject to arbitration, including intellectual property disputes, disputes involving injunctive relief, or disputes that cannot be resolved through arbitration under applicable law.

Class Action Waiver: You agree that any arbitration or legal proceeding will be limited to the dispute between you and EPass Africa individually. You waive any right to participate in class actions, collective actions, or other proceedings involving multiple parties.

Pre-Arbitration Resolution: Before initiating arbitration, we encourage you to contact us directly to attempt to resolve any disputes informally. Many issues can be resolved through direct communication, and we are committed to working with you to find mutually acceptable solutions.

13. Changes to Terms

We may need to update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. This section explains how we handle changes to these Terms and your rights regarding such changes.

Right to Modify: We reserve the right to modify these Terms at any time. We may make changes for various reasons, including to reflect new features, comply with legal requirements, improve clarity, or address user feedback. We will always strive to make changes that benefit our users and improve their experience.

Notification of Changes: We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. For significant changes, we may also send email notifications or display prominent notices on our platform to ensure users are aware of the updates.

Review Period: We will provide reasonable advance notice of material changes, typically at least 30 days before the changes take effect. This gives you time to review the changes and understand how they may affect your use of our Service.

Acceptance of Changes: Your continued use of the Service after such changes constitutes acceptance of the new Terms. If you do not agree with the changes, you may discontinue using our Service and request deletion of your account.

Minor Changes: For minor changes that do not materially affect your rights or obligations, we may update these Terms without providing individual notice. However, we will always update the "Last updated" date to reflect when changes were made.

Historical Versions: We maintain records of previous versions of these Terms for your reference. If you would like to review a previous version, please contact us at hello@epass.africa.

Effective Date: Changes to these Terms will become effective on the date specified in the updated Terms. If no specific date is provided, changes will become effective immediately upon posting.

14. Severability

This section ensures that if any part of these Terms is found to be unenforceable or invalid, the rest of the Terms will continue to be valid and enforceable. This is a standard legal provision that protects the integrity of our agreement.

Severability Principle: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect. This ensures that a single invalid provision does not invalidate the entire agreement.

Reformation: If a court or arbitrator finds any provision to be unenforceable, they may reform or modify the provision to make it enforceable while preserving the original intent of the provision to the maximum extent possible.

Remaining Terms: The invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision of these Terms. Each provision is intended to be independent and severable from the others.

Legal Compliance: This severability clause helps ensure that our Terms remain legally compliant even if laws change or if certain provisions are challenged in court. It provides flexibility to adapt to changing legal requirements while maintaining the core terms of our agreement.

15. Entire Agreement

This section clarifies that these Terms, along with our Privacy Policy, represent the complete and exclusive agreement between you and EPass Africa regarding your use of our Service. This ensures clarity and prevents misunderstandings about the scope of our agreement.

Complete Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and EPass Africa regarding the use of the Service. This means that all previous agreements, representations, warranties, or understandings between us are superseded by these Terms.

Integration Clause: This agreement integrates all prior negotiations, discussions, and agreements between the parties. Any additional terms or conditions that may be proposed by either party are not part of this agreement unless explicitly accepted in writing by both parties.

Modifications: Any modifications to this agreement must be made in writing and signed by both parties, or in the case of our Terms, through the formal amendment process outlined in Section 13 (Changes to Terms).

Related Documents: This agreement includes and incorporates by reference our Privacy Policy, which governs how we collect, use, and protect your personal information. Both documents work together to provide a comprehensive framework for your use of our Service.

No Reliance on External Statements: You acknowledge that you have not relied on any representations, statements, or promises not contained in these Terms or our Privacy Policy when deciding to use our Service.

16. Contact Information

We are committed to providing excellent customer service and are here to help you with any questions, concerns, or issues you may have regarding these Terms or our Service. Please don't hesitate to reach out to us using the contact information provided below.

General Inquiries: For general questions about these Terms, our Service, or any other matters, you can contact us through the following channels:

• Email: hello@epass.africa
• Phone: +2348166753133
• Address: EPass Africa, Nigeria

Response Times: We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters, please call our phone number for immediate assistance.

Legal Matters: For legal matters, disputes, or formal notices related to these Terms, please send written correspondence to our registered address and mark it as "Legal Notice" to ensure proper handling.

Privacy Concerns: For privacy-related inquiries or to exercise your privacy rights, please contact us at hello@epass.africa with "Privacy Inquiry" in the subject line.

Technical Support: For technical issues or questions about using our platform, please contact our support team through the same email address with "Technical Support" in the subject line.

Business Hours: Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (West Africa Time). We will respond to inquiries received outside business hours on the next business day.